Self-Service Knowledge Base

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About Our Services

Want More Support?

Discover the perfect plan for your pet's needs. Choose between our Basic and Premium subscriptions to access exclusive features and benefits.

Pet ID

Purrrfect for storing a pet's microchip number and simple health information

FREE/upgrade anytime

PET ID plan includes

  • 1 pet
  • 1 user
  • Secure storage of your pet's microchip number for identification
  • Add simple health information (without verification)
  • Support for basic trouble shooting provided using support portal with 48+ hour response
  • Access to product webinars and knowledge base
  • Seamless upgrade to Digital Pet Passport anytime to begin health record verification and unlock travel planning
Available in the Apple App Store September '25

Digital Pet Passport

Ideal for growing furmilies that want to expand their travels and reach more destinations.

$250/year

Digital Pet Passport includes

  • Everything in Pet ID
  • Up to 5 pets included
  • 2 Pet Parents per account
  • Secure storage of verified, travel optimized health information
  • Streamlined, time sensitive, compliant travel planning
  • Travel planning support portal with 48+ hour response
Available in Apple App Store September '25

VIPP

For Very Important Pet Parents who already have a Digital Pet Passport and want premiere pet services.

$500/yearly add on

VIPP plan includes

  • Add on to an existing Digital Pet Passport
  • Dedicated VIPP phone, email and live chat (including WhatsApp) for all support & trip inconveniences with our travel experts and veterinarians
  • Concierge onboarding/trip planning including back-up plans, booking veterinary appointments or coordinating with a pet sitter or boarding facilities
  • Unlock white-glove services including Health certificate services for travel between: US, Bermuda, Canada, Mexico, Portugal, France, Netherlands, Germany, and the UK (requires 2 weeks notice minimum)
  • First access to our new Digital Pet Passport features as they are added
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