PadsPass for Veterinary Clinics

Welcome Aboard!

PadsPass eases the burden of international travel from your clinic to us in order to help your clients travel.

When your client uses PadsPass, they can access the most up to date self guided expert and vet generated pet travel information for our current destinations available in the app.

This is your single source for support as a veterinary clinic with access to: 

  • Understand how the Digital Pet Passport and CheckPoint works with a series of easy 1-minute onboarding videos
  • Make your clients aware you're onboarded with PadsPass
  • Let us be your resource for your clients' travel questions when they subscribe to our Digital Pet Passport
  • Use our FAQs, CatBot AI support, or submit a support request 

Onboarding videos

The Digital Pet Passport

This is what your client uses 

This is the customer facing app that:

  • Stores a pet's health information
  • Is where the pet parent uploads their veterinary health records for you to verify
  • Once documents are verified by you, they can then plan their travel with full confidence using our travel planner knowing they have accurate, custom, and up to date information for travel
  • Current destinations included in the Digital Pet Passport: US (lower 48), Puerto Rico, Canada, and Bermuda.
  • For an upgrade to a higher service level called VIPP, clients can travel to further destinations. The PadsPass team can prep the health certificates for Government endorsement. Please reach out for the most current destinations available for VIPPs.

Watch this short video to see how the Digital Pet Passport affects you as a verified veterinary clinic.

CheckPoint

This is what verified veterinary clinics use

This is the portal veterinary teams can use to:

  • Review uploaded documents by their clients
  • Confirm documents align with their own practice records 
  • Verify the records are accurate
  • Allow pet parents the freedom to see where and how they can travel without spending your practice's time and resources to support them

COMING SOON: Watch this short video to see how you and your practice will use CheckPoint. 


Media and Assets for your Practice

Logos, copy, custom links, and in-house promotional items

As an onboarded practice, we've made it easy to share the news with your clients through these assets. 

Clinic Onboard With PadsPass

Onboard PadsPass Logo Graphic Asset

Add to your website or in your newsletter and direct your clients to PadsPass for international and domestic pet travel.

Download
Vet Assets Copy Graphic

Prepared Copy from PadsPass

Use this copy to share the exciting news on your website, in your social media and newsletters with your clients you're onboard with PadsPass, and what that means for them.

Coming Soon

FAQs

Frequently Asked Questions by veterinary professionals about PadsPass

How does PadsPass affect my workflow?

PadsPass is designed to streamline your workflow. You receive a simple notification to verify your patient’s uploaded records — there’s no extra data entry or paperwork for your clinic.

How accurate and up-to-date are the travel rules and requirements?

PadsPass tracks current airline and government regulations for each destination. You can trust that the guidance your clients receive reflects the latest legal and health requirements.

What if a pet’s records are incomplete or incorrect?

If a record is missing information or doesn’t meet requirements, PadsPass flags it for review. You can guide the pet parent to update the record before travel, helping prevent last-minute complications.

Does using PadsPass reduce liability for my clinic?

Yes. Your role is verification only — PadsPass puts the responsibility for travel compliance with the pet parent. You’re helping ensure accuracy, but you aren’t liable for travel outcomes.

Can PadsPass accommodate all types of pets and international destinations?

PadsPass supports a wide range of pets and international travel rules. Certain species or destinations may have specific restrictions, which the platform clearly highlights for the pet parent.

Can PadsPass generate a CVI (certificate of veterinary inspection) or a USDA Health Certificate?

This is a 'coming soon' feature.

Explore our General Knowledge Base

Access available here

How to Access Support

Reach out to the PadsPass Team

Here's how you can reach out to us with questions: 

  • For veterinary specific questions - email our veterinary team members 
  • For questions your clients have, access our CatBot AI to answer the basic questions around the Digital Pet Passport and VIPP membership
  • Have a technical question? Submit a support request
Chat with our CatBot AIEmail our Veterinary Team

Submit a Support Request