PadsPass for Veterinary Clinics
Welcome Aboard!
PadsPass eases the burden of international travel from your clinic to us in order to help your clients travel.
When your client uses PadsPass, they can access the most up to date self guided expert and vet generated pet travel information for our current destinations available in the app.
This is your single source for support as a veterinary clinic with access to:
- Understand how the Digital Pet Passport and CheckPoint works with a single short onboarding video
- Make your clients aware you're onboarded with PadsPass
- Let us be your resource for your clients' travel questions when they subscribe to our Digital Pet Passport
- Use our FAQs, AI chat support, or submit a support request
Onboarding video
Watch this 4-minute video
This is what verified veterinary practices use to support their clients' travel needs
This is the portal veterinary teams can use to:
- Review uploaded documents by their clients
- Confirm documents align with their own practice records
- Verify the records are accurate
- Allow pet parents the freedom to see where and how they can travel without spending your practice's time and resources to support them
FAQs
Frequently Asked Questions by veterinary professionals about PadsPass
How can I share our clinic is verified?
We'll do the work of letting your clients who are our users know that you're now verified with PadsPass and they can use the document upload verification feature.
We also have some suggested copy and visual assets you can use to share with your clients you are now a verified clinic here.
How does PadsPass affect my workflow?
PadsPass is designed to streamline your workflow. You receive a simple notification to verify your patient’s uploaded records — there’s no extra data entry or paperwork for your clinic.
How accurate and up-to-date are the travel rules and requirements?
PadsPass tracks current airline and government regulations for each destination. You can trust that the guidance your clients receive reflects the latest legal and health requirements.
What if a pet’s records are incomplete or incorrect?
If a record is missing information or doesn’t meet requirements, PadsPass flags it for review. You can guide the pet parent to update the record before travel, helping prevent last-minute complications.
Does using PadsPass reduce liability for my clinic?
Yes. Your role is verification only — PadsPass puts the responsibility for travel compliance with the pet parent. You’re helping ensure accuracy, but you aren’t liable for travel outcomes.
Can PadsPass accommodate all types of pets and international destinations?
PadsPass supports a wide range of pets and international travel rules. Certain species or destinations may have specific restrictions, which the platform clearly highlights for the pet parent.
Can PadsPass generate a CVI (certificate of veterinary inspection) or a USDA Health Certificate?
This is a 'coming soon' feature.
Explore our General Knowledge Base
How to Access Support
Reach out to the PadsPass Team
Here's how you can reach out to us with questions:
- For veterinary specific questions - email our veterinary team members
- For questions your clients have, access our chat support M-F 8am - 5pm EST to answer the basic questions around the Digital Pet Passport and VIPP membership
- Have a technical question? Submit a support request