Getting Started

First-time setup basics, including downloading the app, creating an account, and adding your first pet.

Account, Billing & Subscriptions

Plan details, pricing, upgrades and cancellations, billing questions, and account-related settings tied to subscriptions.

Troubleshooting

Fixes and workarounds for common PadsPass app issues, errors, and “how do I resolve this?” scenarios.

Customer Support

How to contact support, share feedback, and what to expect from the support process.

Additional Resources