Accidentally Marked a Pet as Passed? Here's How to Fix It
Don't worry — our support team can help review your account and correct the status
We understand how upsetting it can be to mark this by accident. In most cases, our support team can help review your account and correct the status.
How to Get This Fixed
Email our support team at support@padspass.com with the following information (so we can find the right profile quickly):
- Your account email address
- Your pet's name and Pet ID (if available)
- The approximate date and time you made the accidental recording
Subject line suggestion: "Help needed: pet status updated by mistake"
What Happens Next
- Our support team will review your request and follow up as soon as possible
- We may ask a quick follow-up question to confirm details before making changes
- Once the update is complete, you’ll receive a confirmation email
Prevention Tips
To avoid this situation in the future:
- Double-check before confirming any major status changes
- Use the app’s confirmation prompts — they’re there to help prevent accidental changes
Still Need Help?
If you have additional concerns, please reach out:
- 📧 Email: support@padspass.com
We’re here to help you keep your pet’s profile accurate.