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Downgrade Refunds
Why can't I downgrade my Digital Pet Passport and be refunded?
Digital Pet Passport subscriptions are annual commitments that cannot be downgraded during the subscription period.
Here's what you need to know:
Annual commitment structure
Your Digital Pet Passport subscription runs for a full year from your purchase date. This commitment-based model allows us to provide you with comprehensive travel support and verified pet documentation throughout your entire subscription period.
Why we use annual subscriptions
- Consistent access to all features and services
- Reliable verification status for your pet's documentation
- Continuous support for unexpected travel opportunities
- Cost-effective pricing compared to month-to-month options
VIPP add-on services
VIPP services operate differently - they don't auto-renew and are purchased as an annual upgrade to provide enhanced travel support throughout the subscription year.
Questions about your subscription?
Contact our support team at support@padspass.com if you have concerns about your current plan or need assistance with your account.