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How To Downgrade Your Subscription

Change plans without losing your pet’s info

Your pet’s information stays in your account when you change plans. If you downgrade, you may lose access to certain paid features, but the underlying pet profile details you’ve added (like photos and uploaded records) are not deleted just because your plan changes.

Ways to downgrade

VIPP → Digital Pet Passport

What stays the same

  • Your pet profiles and the information you’ve saved

What changes

  • VIPP concierge-style services and support features end when VIPP ends (features vary by plan)

Note: VIPP availability, term length, and renewal rules can vary based on how you purchased it. If you’re unsure whether your VIPP access renews or expires on a specific date, contact support with the email on your account.

Digital Pet Passport → Pet ID (Free Plan)

What stays the same

  • Your pet profiles and the information you’ve saved (records, photos, and details you entered)

What changes

  • Access to Digital Pet Passport subscription features ends, including any subscription-based verification features tied to that plan

If you have multiple pets

  • The free plan may limit how many pets you can actively access at one time. If you hit that limit, you may need to choose which pet to keep active. Other pet profiles are not deleted—you may just need to upgrade again to access them.

VIPP → Pet ID (Free Plan)

This is a combination of the two changes above: VIPP services end, and Digital Pet Passport subscription features (including subscription-based verification features) end, while your saved pet information remains in your account.

How to downgrade

Where you manage your subscription depends on how you signed up:

  • If you subscribed in the PadsPass app: Go to your account or subscription settings and select the option to change your plan.
  • If you subscribed through the Apple App Store or Google Play: Manage your plan in your device’s subscription settings (the change will apply at the end of the current billing period).

Need help deciding?

Email us at support@padspass.com

Live chat during business hours: Monday–Friday, 8 AM–5 PM ET