My Subscription Type isn’t Displaying Correctly. How Do I Refresh It?
How to refresh your plan status in the app — and what to do if it doesn't update
If you recently purchased or changed your plan and the app still shows the wrong subscription, try a refresh:
- Open PadsPass.
- Go to Account.
- Tap Refresh subscription.
- Wait a few seconds, then check your plan again.
If it still doesn’t update
Try these in order:
- Force close the app, then reopen it.
- Confirm you’re signed into the correct email address.
- Check your internet connection (try switching between Wi‑Fi and cellular).
Contact support if needed
Message support with:
- The email address on your PadsPass account
- Where you purchased (App Store, Google Play, or web checkout via Stripe/card)
- The approximate time of purchase/change
- A screenshot showing what plan the app displays