My subscription type isn’t displaying correctly. How do I refresh it?
If you recently purchased or changed your plan and your app still looks like it is on the wrong plan:
- Open PadsPass.
- Go to your Account page.
- Tap Refresh subscription.
- Wait a few seconds and check again.
If it still does not update
Try these steps in order:
- Force close the app and reopen it.
- Make sure you are signed into the correct email address.
- Check your internet connection.
Contact support if needed
Message support with:
- The email address on your PadsPass account
- Your purchase method (App Store, Google Play, or web card payment)
- The approximate time of purchase
- A screenshot of what your plan shows in the app